Legal notice
LEGAL NOTICE
This website is operated by MEDIUS L.L.C - FZ, the legal entity that operates the FRM brand.
FRM is a clothing and lifestyle brand based in Dubai, United Arab Emirates.
COMPANY INFORMATION
Legal operator:
MEDIUS L.L.C - FZ
Brand name:
FRM
Business address:
MEDIUS L.L.C - FZ
Meydan Grandstand, 6th floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates
Customer support email:
support@frm.ae
Website:
frm.ae
BUSINESS ADDRESS NOTICE
The business address listed above is provided for company identification, legal contact, and business transparency purposes only.
This address is not a returns address.
Customers must not send returns, exchanges, products, or packages to this address unless FRM has provided written return instructions confirming that this address should be used.
For returns, exchanges, refunds, or store credit requests, customers must contact support@frm.ae and follow the instructions provided by FRM.
WEBSITE OPERATOR
FRM is a brand operated by MEDIUS L.L.C - FZ.
Any reference on this website to “FRM”, “we”, “us”, or “our” refers to MEDIUS L.L.C - FZ in connection with the FRM brand, unless stated otherwise.
WEBSITE USE
By using this website, placing an order, or purchasing products from FRM, you agree to our Terms & Conditions, Shipping Policy, Returns, Exchanges & Refunds Policy, Privacy Policy, and any other policies published on our website.
Customers are responsible for reviewing all order details, product information, sizing, pricing, delivery options, and policies before placing an order.
INTELLECTUAL PROPERTY
All content on this website and FRM’s connected brand channels, including the FRM name, logos, designs, product images, product descriptions, graphics, artwork, slogans, garment designs, prints, layout, website content, and branding materials, belongs to MEDIUS L.L.C - FZ, FRM, or is used with permission.
You may not copy, reproduce, modify, distribute, sell, resell, use, imitate, or exploit any FRM content, branding, product designs, images, artwork, slogans, or materials without prior written permission.
Purchasing a product from FRM does not give you any right to use FRM’s intellectual property.
Unauthorised use of FRM’s intellectual property may result in legal action.
WEBSITE INFORMATION
We aim to keep the information on our website accurate, clear, and up to date.
However, product information, pricing, availability, delivery options, promotions, and website content may change from time to time.
Product images, colours, measurements, fit, materials, and descriptions are provided for guidance and may vary slightly due to screen settings, lighting, photography, editing, fabric characteristics, production methods, and normal garment tolerances.
Minor differences in colour, fabric texture, print placement, garment measurements, stitching, finishing, or fit do not necessarily mean that an item is defective.
Orders, delivery, cancellations, returns, exchanges, refunds, store credit, and customer rights are governed by our Terms & Conditions, Shipping Policy, Returns, Exchanges & Refunds Policy, Privacy Policy, and any other policies published on our website.
EXTERNAL LINKS AND THIRD-PARTY SERVICES
This website may contain links to third-party websites or use third-party services, including Shopify, payment providers, delivery partners, analytics tools, marketing platforms, email providers, and other service providers.
FRM is not responsible for third-party websites, policies, services, actions, delays, errors, content, or systems that we do not control.
Your use of third-party websites or services may be subject to their own terms, conditions, and privacy policies.
CONSUMER RIGHTS
Nothing in this Legal Notice is intended to remove, reduce, or limit any rights you may have under applicable consumer protection laws.
If there is an issue with your order, including a defective, damaged, incorrect, incomplete, or not-as-described item, please contact [support@frm.ae](mailto:support@frm.ae) so we can review the matter in line with our Returns, Exchanges & Refunds Policy and applicable consumer protection requirements.
LEGAL AND BUSINESS ENQUIRIES
For legal, business, partnership, or official enquiries, please contact:
support@frm.ae
Please include a clear subject line and relevant details so your enquiry can be directed appropriately.
GOVERNING LAW
This Legal Notice and your use of this website are governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai.
Any dispute relating to this website, FRM, or MEDIUS L.L.C - FZ will be subject to the competent courts of Dubai, United Arab Emirates, unless applicable law requires otherwise.
Last updated: 21.06.2026