Contact information
CONTACT INFORMATION
FRM is operated by MEDIUS L.L.C - FZ, a company based in Dubai, United Arab Emirates.
For customer support, order questions, shipping updates, returns, exchanges, refunds, or general enquiries, please contact us at:
support@frm.ae
We aim to respond to customer enquiries within 1–2 business days.
When contacting us about an order, please include your order number, full name, and the email address or phone number used at checkout so we can assist you faster.
BUSINESS INFORMATION
FRM is operated by:
MEDIUS L.L.C - FZ
Meydan Grandstand, 6th floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates
This business address is provided for company identification and legal contact purposes only. It is not a returns address.
Please do not send returns, exchanges, or products to this address unless FRM has provided written return instructions confirming that this address should be used.
CUSTOMER SUPPORT
For support, please contact:
support@frm.ae
Our customer support can assist with:
- Order questions
- Shipping and delivery updates
- Dubai Express delivery questions
- Returns and Exchanges
- Refund reviews
- Store credit enquiries
- Product and sizing questions
- General customer support
SOCIAL MEDIA MESSAGES
Customers may contact FRM through our official social media channels; however, email is the official support channel for order-related matters.
For the fastest and most accurate support, please contact us at support@frm.ae and include your order number where relevant.
RESPONSE TIMES
We aim to respond within 1–2 business days.
Response times may be longer during product launches, limited drops, public holidays, weekends, or high-volume periods.
LEGAL AND BUSINESS ENQUIRIES
For legal, business, partnership, or official enquiries, please contact:
support@frm.ae
Please include a clear subject line so your enquiry can be directed appropriately.
Last updated: 21.06.2026